# Your health facility, clear for every patient.

> Health centres, clinics, pharmacies: a QR code guides, prepares and reassures your patients, with care instructions to replay in their own language.
> https://jeli-qr.com/en/exemples/sante

Health centre, clinic, hospital, medical or dental practice, pharmacy, laboratory: a QR code at reception, in the waiting room or on the prescription opens a JeliCard that guides, prepares and reassures your patients, in their own language.

**Who it's for** : Health centres, Clinics and hospitals, Medical practices, Dental practices, Pharmacies, Medical laboratories, Maternity units, Traditional healers

## The problem: poorly informed patients

At reception and after the consultation, information is mostly given out loud, quickly, and often in a single language.

- **Instructions forgotten** After treatment, the patient goes home and no longer remembers what to do.
- **Overwhelmed reception** The same questions keep coming: opening hours, fees, documents, services.
- **Language barrier** A patient who doesn't read French struggles to understand posters and instructions.
- **Failed preparation** A test that must be done on an empty stomach, a forgotten document: the appointment has to be redone.
- **Informed consent** To truly consent to care, patients need to know what will be done to them, but also why, where, when and by whom. Any information about the facility, the staff, the care and how it is given helps. A well-informed patient understands, accepts and follows treatment better: it is a factor in successful care.

## A JeliCard for every moment

- **Reception — Finding your way** Services, doctors, opening hours, on-call duty, fees, a map of the buildings, a welcome voice message.
- **Before — Preparing for the visit** Documents to bring, whether to fast or not, how to prepare for a test.
- **After — Care instructions** By voice: what to do after a tooth extraction, a dressing, a vaccination, a birth.
- **Prevention — Staying healthy** Oral hygiene, nutrition, vaccination, screening campaigns.
- **Emergency — Who to call** Emergency numbers, warning signs that mean coming back, night and weekend duty.

## What Jèli gives you

- **Instructions that stick** At home, the patient listens again to what was explained at the practice.
- **In the patient's language** The same advice in French and in national languages.
- **Fewer repeated questions** Reception saves time: the essentials are on the JeliCard.
- **Always up to date** New opening hours, new service, new fee: you correct the JeliCard and the poster stays.
- **Patients kept informed** People who opened your JeliCards in the Jèli app are notified when you edit them or publish a new one: closure, vaccination campaign, screening.
- **Free and ad-free** No ads next to your health messages.

## Your JeliCards travel around the world

A JeliCard is shared in one move: by text message, on social media, by email, on the internet, or simply by scanning the QR code from one phone to another. Your message travels across time and distance, and reaches every audience, here and elsewhere.

## What about Instagram, TikTok, WhatsApp?

These tools are excellent, and you probably use them already. Jèli does not replace them: it does a different job.

### Instagram and TikTok — The networks that help people discover you

- **Ideal for** showing your news in photos and videos, and reaching new audiences.
- **Information** lives in a feed: new posts push the old ones down.
- **Access** mostly needs the app and an account; the algorithm decides who sees what.
- **Around it** other content and ads are shown too.

### WhatsApp — The messaging app that gets people talking

- **Ideal for** everyday conversations, answering questions, running a group.
- **Information** lives in a conversation: messages pile up and old ones are quickly lost.
- **Access** means having your number or being in the group.
- **Around it** are all the person's other conversations.

### Jèli — The reference page, in the right place

- **Ideal for** information that must stay available, attached to an object, a poster or a place.
- **Information** lives on a stable page: always in the same place, always up to date.
- **Access** takes a simple scan, with no account and no app.
- **Around it** no ads and no one else's content: only your message and your other JeliCards.

Social media and WhatsApp are good for announcing a campaign or answering a message. But care instructions must stay available, approved and easy to find: with Jèli, the patient scans their sheet and listens again to exactly what to do, without searching through a feed or a conversation.

**It's not one or the other.** Put the links to your Instagram, TikTok and WhatsApp accounts in the text of your JeliCard, and share your JeliCard on your networks: each tool does what it does best.

## How to do it

Start with the instructions you repeat most often.

1. **List** the most frequent questions and instructions.
2. **Write** short, simple messages.
3. **Have** the medical content approved by the facility's practitioners.
4. **Record** the voice messages in French and in national languages.
5. **Create** a JeliCard for reception, then one for each type of care.
6. **Print the QR codes** at reception, in the waiting room, on prescriptions and instruction sheets.
7. **Update** opening hours, duty rotas and campaigns.

## Obstacles, and how to get past them

- **Not everyone has a smartphone** A relative, a seller or a community relay can scan and play it for them. The printed material still makes sense on its own.
- **Costly data, weak network** Short voice messages, light images, no app to download: the JeliCard opens fast, even with little data.
- **Few people know QR codes** Add the words “Scan to listen” and show the gesture once: after that, everyone knows how.
- **Medical accuracy** All content is approved by the facility's practitioners before it is published.
- **Confidentiality** Any JeliCard can be read by anyone with the link: no personal or medical patient data, only general information.
- **Patients must not treat themselves alone** Write on each JeliCard that it does not replace a consultation, with the number to call.

## Our tips

- Hand out the instruction sheet with its QR code at the end of each treatment.
- Have a member of the team record the voice messages: patients recognise their voice.
- Remind people that the JeliCard does not replace a consultation: if in doubt, the patient calls or comes back.
- Never publish a patient's personal or medical data.
- Don't forget your business card: your name and a QR code that leads to all your activities.

> Care happens at the practice. The JeliCard goes home with the patient, in their language.

- [Let's talk about your project on WhatsApp](https://wa.me/33769457119?text=Hello%2C%20I%20run%20a%20health%20facility%20and%20I'd%20like%20to%20use%20J%C3%A8li.)
- [Create a free JeliCard](https://jeli-qr.com/en#telecharger)